Prepare For Cisco CCNA Voice Exams

Certification: CCNA Voice - Cisco Certified Network Associate Voice

Certification Overview

The Cisco CCNA voice certification is specifically developed for those who want to pursue his career in voice networking. The certification essentially tests the candidates on his ability to administer voice networks. The concepts and terminologies related voice networks are looked in depth in this certification. The certification is totally updated with the standards required in the voice network administering section of organizations.

Who can do this certification?

Professionals who want to get them equipped with a certification on voice network administering must sit for this certification exam.


A voice certified professional enjoys many benefits in the job market. This includes an increase in the basic pay. The voice certified professionals can work in voice network administering section of any organization. There has been an increased demand of voice network admins in the job market.

Associated Exam

Candidates need to appear for a single certification exam known as “Introducing Cisco Voice and Unified Communications Administration (ICOMM).


Any valid Cisco CCENT, Cisco Switching and Routing or CIE examination could appear as a prerequisite for the exam.

Examination Overview

The study materials and lab sessions are provided by training centers both online and in classrooms. The online training centers give sufficient resource sheets to the examinees before they appear for the certification exam. The CCNA Voice labsessions are conducted in special labs which contain that specific equipment necessary in administering voice networks. The CCNA voice labs are well equipped with the devices and usually play a big role in making the candidates remember the key instruments in administering voice networks. The online training centers usually conduct lab sessions via lab videos. The lab videos demonstrate the skills and efficiencies that are being conducted in labs.

The course contents of CCNA voice lab includes:

  • Cisco Unified Communications Architecture components
  • PSTN components, technologies and infrastructure
  • VoIP components
  • Gateways, voice ports, dial peers connecting PSTN to service provider networks
  • Configuring Cisco networks and VoIP
  • Implementing UC500
  • Cisco Unified Communications Manager
  • Voicemail features using Cisco Unity Express

The syllabus begins with an introduction of the voice networks infrastructure and mechanisms to the candidates. A new aspect named Unified Conditions environment is elaborated in this part. The next section focuses on the application of PSTN technology and its impact on voice networking. This brings in concepts related to time division and statistics. Devices looked into detail are analog and digital voice circuits.

The infrastructure and the protocol behind Voice over network protocol (VoIP) is introduced in this certification. It is mandatory for the students to have a solid grasp over the components and infrastructure of VoIP. There are other additional terms like MGCP, SIP, SCCP and voice packetization introduced in this specification. The Cisco networks which support the VoIP mechanism are also introduced in this part of the syllabus. UC500, a type of technology related to administering voice network is familiarized in the next part of the specification. The infrastructure, protocols and implementation of UC500 in various aspects are looked into detail. The UC500 is also implemented using Cisco Configuration Assistant by the candidates during lab sessions. The CUIME and voicemail features are the additional aspect that needs to be covered by the candidates. This brings in new terminologies like DHCP, TFTP and NTP. The entire voice network administering system is based on a specific set of hardware and software. Detailed knowledge about both of them is required.

The CCNA voice certification preparation stresses on the technical aspects rather than the theories and concepts. This is because the field experience helps in developing the competencies of an individual rather than bookish knowledge and memorization of the theories.

The training centers both online and classrooms present their students with opportunities to appear for model tests before the real exam. The model tests are also based on the technical concepts gained by students during lab sessions.

Validity of the certification

The certificate is usable for 3 years. The following is necessary to maintain the validity of the certification:

  1. Passing an associate level test
  2. Passing acurrent professional level test
  3. Passing a current Cisco Specialist test
  4. Passing a current CCIE Written test
  5. Passing acurrent CCDE Written test or CCDE Practical test
  6. Passing Cisco certified architect certification test

Expert Review

The associate level certification program in CCNA voice is set to meet the requirements of voice administering network jobs. The training provided is sufficient enough to produce capable voice networks managers. The voice network managers are involved in film industry and media. Thus, this area has a lot of potential

John Davies,

General Manager, ABC Electronics

Dallas, USA

Related IT Guides

  1. CCNA Voice Certification Path
  2. Getting Cisco CCNA Voice Certification

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