IT Service Management

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IT Service Management Library Certifications

ITIL

ITIL Foundation

ITIL V3 Foundation - ITIL 2011 Foundation

ITIL Intermediate Level

Service Capability
- ITIL OSA - ITIL Operational Support and Analysis
- ITIL PPO - ITIL Planning, Protection and Optimization
- ITIL RCV - ITIL Release, Control and Validation
- ITIL SOA - ITIL Service Offerings and Agreements
Service Lifecycle
- ITIL CSI - ITIL Continual Service Improvement
- ITIL SD - ITIL Service Design
- ITIL SO - ITIL Service Operation
- ITIL SS - ITIL Service Strategy
- ITIL ST - ITIL Service Transition

ITIL Managing Across the Lifecycle

ITIL MALC - ITIL Managing Across the Lifecycle

ITIL Expert Level

ITIL Master Qualification

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