ITIL Certification

Vendor: ITIL

Certification Overview

ITIL processes within the IT service management ensures that the IT services are offered in the cost optimized manner and client friendly. The knowledge of the ITIL helps to deal any critical situation in any organization. The certified aspirants can taste huge benefits by acquiring certification based on the available level. ITIL incident management process flow involved in the certification helps to learn the incident flow in the ITIL process. Acquiring knowledge on each ITIL v3 processes is important to have.

Who need to do this certification?

This certification is suitable for the change manager, technical consultants, experts, developers, maintainers, chairing the process, department managers, non-IT support services and relevant IT service professionals. Candidates can grasp certain amount of required knowledge through the ITIL process. Without any prior knowledge professionals can take the foundation level exam with the needed knowledge to shine through the ITIL certification. Process ITIL involves a variety of concepts that assist delegates to attain the desired goal.


All the ITIL certifications open the doorstep for better opportunity and meant to have a successful career in the IT field. The ITIL v3 processes offer knowledge on essential resources and tools to understand the ITIL concepts. The ITIL knowledge management process helps to acquire certain knowledge to perform the ITIL framework and IT service management. ITIL incident management process is used when and wherever issue is reported. Accurate tracking and recording of the incidents is very essential.

The knowledge of the ITIL change management process offers the ability to handle more job responsibilities and helps to tackle any tough situation in the IT service management. ITIL process training is also offered by many vendors which helps to gain some skills in the respected areas. Especially, ITIL processes are meant for the professionals who holds the responsibility of ITIL process. The ITIL service management processes help to provide quality management service. ITIL service delivery regulates the financial, contractual, and planning topics. The ITIL process supports all the operational processes essential to handle the service interruptions as well as for implementation of process changes and availability of IT service are guaranteed.

Associated exams:

Delegates must take the ITIL foundation to familiarize and make them eligible to ace the ITIL intermediate. ITIL consists of various ITIL processes which include configuration management, capacity management, problem management and financial management.


No prerequisite needed to enter into the ITIL certification path. But, an intermediate level requires passing in an ITIL foundation which ensures that the delegates has knowledge of the basic ITIL framework. Like that, ITIL requires ITIL intermediate and so on.

Exam Overview:

The certification includes the below needed topics:

  1. Service transition
  2. Service design
  3. Service strategy
  4. Service operation
  5. Continual service improvement
  6. Service support
  7. Service delivery

The ITIL processes can be grouped into different stages and each stage is essential to achieve the targeted goal in any organization. Service strategy helps to access the marketplace and fulfills the customer needs. The main goal of the ITIL certification is to keep the IT sector think and perform in the strategic manner. ITIL problem management process permits the team to track resources of the recurring incidents which required to be addressed. Investigation helps to diagnose the main cause and helps to find a solution. The ITIL incident management process used when any issue is reported and also where the lack of service or loss of service. An ITIL process model involves various processes and each ITIL processes are meant for individual processes. An ITIL process model can help to get the details of all the ITIL processes.

Validity of certification:

This ITIL certification is valid till today. Only the ITIL certification will expire when any new arrival of version and update in the certification. The v3 is the current version of an ITIL certification. The delegates required to keep updated the certification by achieving next level certification or by passing the current version of the certification.

Expert Review:

The knowledge and skill set which I acquired through the ITIL certification and the ITIL processes is huge. Without any work experience and prior knowledge, I gained an excellent career opportunity by means of this certification only. The ITIL release management process provides me efficient knowledge on the release management concepts which assisted in my job environment greatly. Now, without any help from peers, I can able to perform any kind ITIL task. In the same angle, each topic involved in the certification helps to acquire certain knowledge to perform my task better.

Aima Eddie,

Data architect, Yogam BPO,

Seoul, South Korea.

Related IT Guides

  1. How to pass ITIL exams?
  2. ITIL Certification Path
  3. Pass ITIL Certification Exam

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