ITIL V3 Foundation Questions

Certification: ITIL ITIL V3 Foundation - ITIL 2011 Foundation

Certification Overview

ITIL V3 foundation which is also known as the Information Technology Infrastructure Library volume three, focuses on keeping the IT services align. The ITIL V3 or version 3 has been available since 2007. The updated version which is known as ITIL 2011 edition is an updated version. IT is what drives the business market today. With the up rise in global IT sector there is high security, and performance and high availability in service management. This 2007 version is publishes in five core books which includes service strategy for overall business and aims to ensure high rise in development of IT world. ITIL V3 foundation has updated content which includes all revised processes and new concepts. There is definition of management in IT services for high quality service delivery.

Who can do this certification?

This certification is perfect for the individuals who are interested to gain basic knowledge in the IT background. This certificate help to give a basic understanding in ITIL foundation and it enhances the quality of IT management with certain organization. It is also helpful for IT professionals who work in certain organization that has adapted the ITIL Scheme should be informed about for the improvement programmed for IT services.


The main benefit of this certificate is that it is a best framework for IT Service Management. It is highly recommended to uplift the individuals IT career. It has been adopted by IT departments throughout the world. There are four levels of ITIL V3 certification and the ITIL V3 Foundation certificate is the entry-level certification or the basic certification which shows general knowledge in parts of ITIL V3. ITIL V3 certifications are mostuseful for individuals with post of managers. It builds a leadership quality in you. This is a must have certificate in your CV as this is given more preference showing how capable and dedicated you can be for your projects. Organizations conducts ITIL V3 foundation exam as it eliminates redundant work and helps in central processes. It is globally recognized certificate for uplifting your career. This is mainly important for people who want to go in service management sectors

Associated Exam

The people who wish to do ITIL V3 foundation exam should first pass the EXIN EXO-101 OR BCS/ISEB exams. The numbers of exams depend on the various institutes which conducts these exams.


There are actually non prerequisites for completion of this certificate. As the candidates who are interested to obtain a base in IT and enhance or upgrade their career can go for this exam. This is based on self study but there is lot more preference given to trained individuals from Accredited Training Organizations

Examination Overview

The examination focuses into the following topics:

  1. Functions which are selected which is for awareness
  2. Generic concepts and definition for awareness
  3. Selected roles
  4. Technology and architectures
  5. Training and competence
  6. Selected processes
  7. Service management which is comprehension
  8. Main key principles and models

This exam helps an individual to achieve perspective in training, certification, software tools, trade association and consulting. This exam has 40 numbers of question and the pass marks is 65 percent that is one should do 26 questions correctly out of 40. It has no open book facility and the test duration is 60 minutes

The is designed and developed to raise individual’s competence and understanding in IT service management as told in the ITIL Service Design, ITIL Service Operation, ITIL Service Transition, ITIL Glossary publications ,ITIL Continual Service Improvement and ITIL Introduction The ITIL V3 exam has been designed with reference which ease the maintenance in mind and for , extensibility. The individuals for the ITIL Foundation certificate will have to complete all units and pass examination to achieve certification. Training providers can organize their training in the way they find most appropriate for the individuals to learn.

Validity of certification

The ITIL foundation V3 certification is valid for lifelong but for the foundation level you should renew it yearly by actually passing the ITIL V3 foundation exam.

Expert Review

The ITIL V3 foundation certification qualification is a very worthy certificate which is on high demand globally. With increase in demand of service sector in IT this certificate has been on top for getting a good job and well paid salary. This builds leadership quality and an individual’s confidence. This ITIL V3 foundation certificate is the most recommended certificate if you are looking for service management lead or independent consulting in various organizations.

Todd Burrell

Senior member, Enix Corporation

Atlanta , U.S.A

Related IT Guides

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  2. ITIL V3 Foundation
  3. ITIL V3 Foundation Certification

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