ITIL V3 Foundation

Certification: ITIL ITIL V3 Foundation - ITIL 2011 Foundation

Certification Overview

ITIL is a renowned credential for Service Management in the IT sector using best practices. This ITIL certification is used by several organizations globally. Proper guidance regarding the certification is provided in the ITIL books. ITIL books also explain how quality service can be provided in the IT sector. The suitable environment and other facilities required for providing good IT services are also discussed in ITIL books.

ITIL certification is available in several levels: foundation level, intermediate level, expert level and master level. The ITIL Foundation certification lets candidates gain knowledge on the various ITIL terminologies, basic understanding and know the major principles under which ITIL practices are based. ITIL Intermediate level certification has a modular form. You can choose the number of modules you want to appear in. This certification is a little advance and detailed than the foundation level certification. The intermediate level ITIL certification can be found in two streams: Service Lifecycle Stream and Service Capability Stream. The expert level and master level ITIL certifications are the highest level of accreditation found in the field of IT Service Management. The foundation level and intermediate level credentials must be passed in order to appear in the higher levels of ITIL certifications. In order for the candidates to appear for the higher level ITIL exam, they must complete ITIL training before appearing in the ITIL exam.

Who need to do this certification?

ITIL is a perfect choice for a Business Manager or an IT professional. Professionals who are acquainted with the ITIL framework will be benefited from this certification course. The ITIL certification opens door for the following job positions:

  • Project Manager
  • Problem Manager
  • Service Desk Analyst
  • Change Coordinator
  • Help Desk Manager


Passing the ITIL exam proves that the professional is expert in working with ITIL framework. The ITIL foundation exam is open for all who wants to have basic idea of ITIL service management. These certified professionals can better manage IT services, thus brings in better return for the company. Completing the ITIL course makes individuals more customer-oriented and so companies get more satisfied customers. ITIL courses are very demanding nowadays and so ITIL certified professionals have better job opportunities.

Associated Exams

ITIL v3 exam requires candidates to pass a written exam in order to achieve the ITIL v3 certification.


For the ITIL v3 foundation exam there is no prerequisite.However, for higher level certifications, ITIL training is mandatory.

Examination Overview

TheITIL foundations are created by appearing in the ITIL foundation v3 exam. The ITIL exam covers the following topics:

  • Concept of Service Management in the IT sector
  • Lifecycle of ITIL service
  • Fundamental definitions and concepts
  • Different ITIL models and principles
  • Specified processes, functions and roles
  • Design and technology structures
  • Training and evaluation of skills

The ITIL v3 exam has become obsolete now. The updated version of the ITIL exam is ITIL 2011.The ITIL process inside the IT Service Management makes sure that the services are accurate, customer friendly and cost effective. In the updated version ITIL 2011, ITIL processes fall into five different stages: Service Strategy, Design, Transition, Operation, and Continual Service Improvement. ITIL change management is an integral part of IT Service Management whose prime objective is to make sure that methods used for managing changes are standardized. ITIL Incident Management, a part of ITIL process, makes sure that normal process is back in operation as soon as possible and business operations are least affected. ITIL problem management is another important part of IT Service Management. ITIL problem management reduces the effect of problems on companies and provides reasonable solutions.

ITIL books are the best way to prepare for ITIL exams. Besides hard copy, ITIL pdf books or ITIL v3 pdf books are also available online. ITIL v3 dumps are also a good choice for exam preparation. The ITIL v3 dumps contain questions and answers from previous ITIL exams and so provide candidates with a glimpse of the actual ITIL exam. Before deciding to appear in the exam, candidates must check the ITIL certification cost in the ITIL website, as it tends to vary from time to time.

Validity of certification

The ITIL certification exam has lifetime validity. So, once the candidate passes the exam, he/she doesn’t need to be concerned about recertification like other exams.

Expert Review

ITIL 2011 certification is more consistent, transparent and gives detailed guidance than its previous versions.

Claire Agutter

Lead Tutor, IT Training Zone Ltd.

New York, USA name)

Related IT Guides

  1. Become ITIL V3 Foundation Certified
  2. ITIL V3 Foundation Certification
  3. ITIL V3 Foundation Questions

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