Prep4sure Frequently Asked Questions

Activation & Validity

1. After I press the download button in my user center, I got 404 error/file Not Found message. What should I do?

Make sure you disable your firewall and do not use any download tools. If the error persists please contact Support Team at any time.

2. I get a "Runtime Error" message when I try to open the test engine. How can I fix it?

To solve this error, please do the following:

  1. Uninstall your current Testing Engine;
  2. Download the latest version of Java from www.java.com;
  3. Restart your computer;
  4. Download a new one from your Member's Area;
  5. Install the new one under another directory in your computer.

If the problem persists, please contact our Support Team.

3. I get an "Activation Failed" message when I try to activate my Testing Engine. Please help.

For starters, please make sure that your product is not expired. If your product has expired you cannot install/activate it anymore. But you can renew your expired product with 30% discount and then install and activate. If your product is active, please email support@prep4sure.com and send the screenshot of every step you did to activate the product. We'll look into the issue and get back to you promptly.

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