Prep4sure Frequently Asked Questions

Activation & Validity

1. After I press the download button in my user center, I got 404 error/file Not Found message. What should I do?

Make sure you disable your firewall and do not use any download tools. If the error persists please contact Support Team at any time.

2. I get a "Runtime Error" message when I try to open the test engine. How can I fix it?

To solve this error, please do the following:

  1. Uninstall your current Testing Engine;
  2. Download the latest version of Java from;
  3. Restart your computer;
  4. Download a new one from your Member's Area;
  5. Install the new one under another directory in your computer.

If the problem persists, please contact our Support Team.

3. I get an "Activation Failed" message when I try to activate my Testing Engine. Please help.

For starters, please make sure that your product is not expired. If your product has expired you cannot install/activate it anymore. But you can renew your expired product with 30% discount and then install and activate. If your product is active, please email and send the screenshot of every step you did to activate the product. We'll look into the issue and get back to you promptly.

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