Prep4sure Frequently Asked Questions

Login Failed & Solutions

1. I have placed an order, but when I enter the user center I do not see any active Products for downloading, what is the problem?

First of all, please make sure that the transaction was successful. If you haven't received your purchase confirmation message, it probably wasn't. If your payment went through, make sure that you are logging into correct account (sometimes people end up registering a few accounts). If you think that there's still an error, please contact Prep4sure Support Team. Be sure to indicate an email address associated with your account.

2. After I login, I am taken back to the homepage. How do I get to my Member's Area?

It looks like the problem is with your Internet browser. Please check your Internet settings and maybe try using a different browser. If the problem persists, please email us at

3. I have forgot my Password or system is not accepting password? What should I do?

Please use Forgot Password page and we will send you the correct Password. Alternatively E-mail to resolve this issue.

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