Prep4sure Frequently Asked Questions

Version & Update

1. How do I know that I have the latest version of my Prep4sure Product?

All Prep4sure products are updated regularly as soon as we have confirmed the change on certification exams. Prep4sure Interactive Testing Engine has an "Auto-Update" feature built-in. This means that whenever we update an exam, your software is synchronized to ensure that you have the latest certification exam questions and answers. Keep in mind Testing Engine will auto update your product if you have installed it using the Recommended Online Activation Mode. Alternatively, you can Login to your Prep4sure Member's Area and download the Latest Product again.

2. How often are your products updated?

It depends on when the changes are introduced, therefore, there's no fixed schedule or dates for exam updates. Prep4sure Product Managers constantly review certification exams and our products. If any certification exam provider changes a question, our product will be updated accordingly.

3. Are the updates free?

Yes, the updates are free for 90 days after your purchase, that we call 'product validity period'. During this time, any updates to the product, including but not limited to new questions, or updates and changes by our editing team, will be automatically downloaded on to computer. Once the 90 days are over, you will be able to extend the validity of your product with a 30% discount by following the link in your Member's Area. Keep in mind that you will not be able to use the product after it has expired if you don't renew it.

4. How do I know that there has been an update?

If your Testing Engine is set to auto-updates, you will most likely notice new questions in your exam. There are usually a few exams updated every day.

5. There has been an update but when I download I still got the old version. What should I do?

That's probably because the old version is cached on your computer. First remove any downloaded software copies from your computer, then restart the computer and clear the local web cache. Once done, you can proceed to downloading your exam.

6. Why is there fewer questions in my exam? There were more of them earlier.

This sometimes happens when the exam has been updated. We remove outdated and irrelevant questions to help you avoid spending time learning something that you don't need to know.

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